Hotel Supply Chain Transformation: How Smart Investors Cut Costs by 30% (Real Case Study)

In the hotel industry, material procurement is a core component of operations. However, it often faces challenges such as inconsistent quality, elevated costs, and logistics hurdles in remote areas... How can these issues be addressed effectively?

TOYEEMALL has specialized in the hotel industry for 5 years and has served more than 100,000 hotels, becoming a reliable procurement partner. Here are the stories of four hotel investors who collaborated with TOYEEMALL. They will share how they  reduced costs, improved efficiency, and gained a competitive edge through the collaboration.

NINGBAI HOTEL（Yining, Guangdong）

The hotel, located in Northwestern Xinjiang, faced three main challenges during its construction process:

1. The wide variety of procurement materials required price comparisons, consuming a great deal of time and energy;

2. Due to the remote geographical location, suppliers were reluctant to provide complete services, leading to slow sample testing and delayed after-sales responses;

3. High logistics costs and unreliable transportation timelines.

Su Ziqing, TOYEEMALL's account manager, thoroughly analyzed the hotel’s specific requirements and developed a comprehensive procurement proposal. Our platform provides a wide range of products with transparent pricing, eliminating the need for hotels to conduct extensive price comparisons. During the initial cooperation phase, we performed two rounds of sample testing, confirming that the smart electric beds, mattresses and other products fully complied with the hotel's standards.

In the following three years, the client procured materials worth over 400,000 yuan through TOYEEMALL’s platform, covering supplies needed for hotels, B&Bs, and other accommodations. TOYEEMALL has always been committed to providing high-quality services, responding to clients’ procurement needs around the clock, strictly controlling product quality, and helping solve procurement challenges in remote areas -- all these efforts ensure the hotel’s successful launch. Despite the 4,000-kilometer distance, mutual trust in this partnership continues to grow stronger.

TENWOOD HOTEL（Guangzhou, Guangdong）

Client: “Our hotel, located in Guangzhou’s old town, is a budget hotel. During the initial operation period, we purchased disposable items online but encountered persistently high prices and customization difficulties, which kept our costs from coming down. After opening a new branch, we had to source supplies from multiple locations, which created management complexities and significantly increased labor expenses.”

Xie Yongyi, the platform account manager, provides one-on-one exclusive services for hotels, offering samples and quotes based on their specific needs. While ensuring product quality, she helps the hotel secure more favorable prices.

TOYEEMALL provides centralized procurement services for multiple branches. After a new branch opens, only one procurement manager is required to oversee material sourcing for all branches. When branches undergo inspections, we promptly provide standard-compliant products with valid certification reports to ensure the hotel’s normal operation.

Thank U HOTEL（Zhumadian, Henan）

Store manager Wu, who has operated chain franchise hotels for many years, has been grappling with procurement challenges, such as exorbitant local market prices and inconsistent product quality. In addition, recurring issues such as lint-shedding linens and malfunctioning door locks have resulted in numerous guest complaints and mounting maintenance costs. The efficiency of hotel operation is low due to excessive time spent price-comparing and logistics-monitoring.

Later, through a peer introduction, he contacted Hao Menghao, TOYEEMALL's account manager. Taking hotel linens as an example, TOYEEMALL offers prices nearly 30% lower than local market rates, with superior quality that resolves issues like stiff bed sheets. Smart door locks can be directly integrated with the hotel systems, which can help to reduce malfunctions and improve the work efficiency of the front desk. Additionally, the logistics speed was twice as fast as expected.

HOTEL 7, Thailand (under construction)

A novice investor planning to invest in hotels in Thailand for the first time was not familiar with the local market. Therefore, he intended to purchase materials from China and ship the materials via sea freight. However, he had two primary concerns: how to ensure quality in cross-border procurement, and his lack of familiarity with fund security mechanisms and procurement processes.

Later, he found TOYEEMALL on the Internet and place a trial order for a small refrigerator. After detailed communication with the account manager, he began purchasing various hotel supplies. TOYEEMALL provides one-stop service covering all categories of hotel supplies, from refrigerators, mattresses to linens and cleaning equipment, allowing unified procurement and export that saves time on price comparisons.

TOYEEMALL delivers professional procurement consulting services, implementing rigorous quality assurance protocols that enable clients order materials with confidence. In terms of the details of delivery, TOYEEMALL strictly adheres to foreign trade export requirements, earning high recognition from clients.

TOYEEMALL specializes in fulfilling critical demands across hotel construction, cost control, centralized procurement, and remote region distribution. We maintain a client-centric approach, building trust through uncompromising quality and dedicated service.

To date, we have served more than 100,000 hotels, enhancing operational efficiency and market competitiveness. We believe that an excellent procurement platform should not only provide products, but also offer practical solutions to streamline hotel operation.